Frequently Asked Questions

KOKO Plums sells naturally formulated hair care. Our goal is to provide gentle and effective hair care products while avoiding harsh chemicals. Our products are moisture rich to ensure your hair has everything it needs to thrive.

No! Our products are sulfate free, paraben free, and cruelty free. 

Our hair care products have a shelf life of 12 months.  

It’s important to find a routine that works best for you. Setting a regular wash day routine is important to achieving healthy hair. For some, weekly washes work best while for others biweekly washes are preferable. The key is to ensure your hair is not losing moisture. After washing your hair, it is important to replenish your hair with moisture by using a conditioner and/or deep conditioner and finishing with leave in moisturizers. Between wash days it’s possible for hair to become dry and brittle, which eventually leads to breakage. Utilizing leave in conditioners such as our Black Castor and Aloe Hair mist in between wash days are beneficial for keeping the hair moisturized. 

Deep conditioning is an important step to restore moisture to your hair while strengthening the hair shaft to avoid damage such as breakage and split ends.  The goal of deep conditioning is to increase the health of the hair. For hair that is not damaged, deep conditioning works to maintain overall health and strength. 

Our Growth Serum works to enhance your hairs health by first targeting the scalp. The natural old blend in our Serum works to promote scalp health by targeting scalp issues that lead to hair loss. With any oil/serum for best results it’s imperative that its application is accompanied by massaging of the scalp. Massaging your scalp after applying the serum works to stimulate your scalp providing the rejuvenation needed to enhance hair growth and health.

Our Growth Serum also works to add shine to your hair and to lock in moisture that is applied to the hair. 

When it comes to hair care, consistency is key. Find a regular routine that works for you and be consistent and ensure that routine is based on a moisture rich system! Healthy Hair is the Goal!         

All orders will be shipped within 1-3 days from the date the order is placed. 

To ensure consumers protection from potential fraudulent charges we are not able to process orders to an address that does not match your billing address. If you are paying through login with your PayPal account, we suggest saving the address you prefer to ship to in your PayPal account as an address you authorize your items to be shipped to.